Engineering better ways of working
Redesigning a process · Quote to invoice

The same process, drawn twice.

Nothing about the job changes — only what sits between the steps. On the left, how the work runs today. On the right, the process we would design, with the same sixteen steps in the same order.

Steps that land on you
10→2
One person in the middle of all of it, from enquiry through to invoice.
Steps the system does
0→9
The repetitive ones. You appear twice — to check the price and to approve the RAMS.
Where the record lives
Nowhere→One record
Today the chase, the re-pricing and the margin are held in somebody's head.

These figures count the steps drawn below — what the redesign removes on paper, not a measured saving. The right-hand process is a design, not a system that is running.

Today  How it runs now
Designed  How we would design it
Main contractor

Enquiry and drawings in.

Main contractor

Enquiry and drawings in.

You

Hunt through the drawings.

Re-keyed
System

Scope read from the drawings.

Automatic
You

Ask suppliers to price.

System

Prices requested for you.

Automatic
Suppliers

Prices back, days later.

Wait · days
Suppliers

Prices come back.

— No record kept, from here
You

Key the totals into a cost sheet.

Re-keyed
System

Costs land in the record.

Automatic
You

Hunt for the right margin.

System

Margin calculated.

Automatic
You

Retype it into a quotation.

Re-keyed
System

Quotation drafted.

Automatic
You

Chase it.

Nothing tracked
You

You check it and send.

Your call
You

Re-price when asked.

Re-keyed
System

Re-price in one step.

Automatic
Main contractor

Order arrives.

Main contractor

Order arrives.

Main contractor

Pre-start details by email.

Main contractor

Pre-start captured once.

Automatic
You

Write the RAMS again.

Re-keyed
You

RAMS drafted, you approve.

Your call
Site

Install.

Site

Install.

Site

Certificates, their paper.

System

Certificates, your paper.

Automatic
You

Handover pack, by hand.

Re-keyed
System

Handover pack assembled.

Automatic
You

Invoice, remember the recert.

Re-keyed
System

Invoice raised and the recert set.

Automatic
Re-typing the same detailsDone by the system, by designA human decision we deliberately kept

The same handful of facts, keyed in seven times. By design, entered once — and you appear where your judgement is actually needed.

23 Works · Engineering better ways of working steve@23works.co.uk 23 Works Ltd · Company number 16893455 · Registered in England and Wales · Registered office: 26 Waterloo Road, Pudsey, LS28 7UW